:root{--bg:#f4f6f9;--surface:#fff;--border:#e2e8f0;--text:#1a2332;--text-muted:#64748b;--primary:#2563eb;--primary-hover:#1d4ed8;--primary-soft:#eff6ff;--danger:#dc2626;--warning:#d97706;--success:#16a34a;--radius:10px;--shadow:0 1px 3px #10182814, 0 1px 2px #1018280a;--sidebar-width:220px;color:var(--text);font-family:Segoe UI,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}body{background:var(--bg);margin:0;font-size:14px}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}h1{margin:0 0 4px;font-size:22px}h2{margin:0 0 12px;font-size:17px}h3{margin:0 0 8px;font-size:14px}button,input,select,textarea{font:inherit;color:inherit}.btn{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:8px;align-items:center;gap:6px;padding:8px 14px;font-weight:600;transition:background .15s;display:inline-flex}.btn:hover{background:var(--primary-hover)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.secondary{background:var(--surface);color:var(--text);border:1px solid var(--border)}.btn.secondary:hover{background:var(--bg)}.btn.danger{background:var(--danger)}.btn.sm{padding:4px 10px;font-size:13px}.btn.block,.btn-provider{justify-content:center;width:100%;min-height:40px}.btn-provider{background:var(--surface);color:var(--text);cursor:pointer;border:1px solid #dadce0;border-radius:8px;align-items:center;gap:10px;padding:8px 14px;font-size:14px;font-weight:500;transition:background .15s,box-shadow .15s;display:inline-flex}.btn-provider:hover:not(:disabled){box-shadow:var(--shadow);background:#f8fafc}.btn-provider:disabled{opacity:.5;cursor:not-allowed}.btn-provider svg{color:var(--text-muted);flex:none}input[type=text],input[type=email],input[type=password],input[type=search],select,textarea{background:var(--surface);border:1px solid var(--border);border-radius:8px;width:100%;padding:8px 10px}input:focus,select:focus,textarea:focus{outline:2px solid var(--primary-soft);border-color:var(--primary)}label{color:var(--text-muted);margin-bottom:4px;font-size:13px;font-weight:600;display:block}textarea{resize:vertical;min-height:90px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}.badge{white-space:nowrap;border-radius:999px;padding:2px 9px;font-size:12px;font-weight:600;display:inline-block}.badge.cat-0{color:#b91c1c;background:#fee2e2}.badge.cat-1{color:#92400e;background:#fef3c7}.badge.cat-2{color:#166534;background:#dcfce7}.badge.cat-3{color:#475569;background:#e2e8f0}.badge.prio-0{color:#64748b;background:#f1f5f9}.badge.prio-1{color:#0369a1;background:#e0f2fe}.badge.prio-2{color:#9a3412;background:#fed7aa}.badge.prio-3{color:#991b1b;background:#fecaca}.badge.internal{color:#854d0e;background:#fef9c3}.badge.ado{color:#5b21b6;background:#ede9fe}.shell{min-height:100vh;display:flex}.main-col{flex-direction:column;flex:1;min-width:0;display:flex}.mobile-bar{display:none}.sidebar-backdrop{cursor:default;border:none;margin:0;padding:0;display:none}.sidebar{width:var(--sidebar-width);color:#cbd5e1;background:#0f1b33;flex-direction:column;flex-shrink:0;gap:2px;height:100vh;padding:16px 10px;display:flex;position:sticky;top:0}.sidebar .brand{color:#fff;letter-spacing:.3px;padding:6px 12px 16px;font-size:17px;font-weight:700}.sidebar .brand span{color:#60a5fa}.brand-logo{letter-spacing:.06em;text-transform:uppercase;align-items:center;gap:10px;font-size:17px;font-weight:800;line-height:1;display:inline-flex}.brand-logo__mark{flex-shrink:0;width:32px;height:32px;display:block}.brand-logo__text{color:inherit;white-space:nowrap}.brand-logo__accent{color:var(--primary);letter-spacing:.04em}.brand-logo--dark{color:#fff}.brand-logo--dark .brand-logo__accent{color:#60a5fa}.brand-logo--light{color:#0f1b33}.brand-logo--light .brand-logo__accent{color:var(--primary)}.brand-logo--mark .brand-logo__mark{width:28px;height:28px}.sidebar a{color:#cbd5e1;border-radius:8px;padding:9px 12px;font-weight:500}.sidebar a:hover{background:#ffffff0f;text-decoration:none}.sidebar a.active{background:var(--primary);color:#fff}.sidebar a.sub{padding-left:26px;font-size:13px;font-weight:400}.sidebar a.sub:before{content:"›";color:#64748b;margin-right:7px}.sidebar a.sub.active:before{color:#bfdbfe}.sidebar .section{text-transform:uppercase;letter-spacing:.8px;color:#64748b;padding:14px 12px 4px;font-size:11px}.sidebar .spacer{flex:1}.sidebar .userbox{border-top:1px solid #ffffff14;padding:10px 12px;font-size:13px}.sidebar .userbox .profile-link{color:#e2e8f0;padding:0;font-weight:600;display:block}.sidebar .userbox .profile-link:hover{color:#60a5fa;background:0 0;text-decoration:underline}.sidebar .userbox .email{color:#64748b;word-break:break-all;font-size:12px}.sidebar .userbox button{color:#cbd5e1;cursor:pointer;background:0 0;border:1px solid #334155;border-radius:6px;margin-top:8px;padding:4px 10px;font-size:12px}.main{flex:1;width:100%;min-width:0;padding:26px 32px}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px;display:flex}.page-head-search{flex:1;min-width:0;max-width:320px}.page-head-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.muted{color:var(--text-muted)}.small{font-size:12px}.input-check{width:auto}.form-field{flex:1;min-width:0}.form-field-wide{flex:2;min-width:0}.form-field-narrow{flex:0 180px;min-width:0}table.list{border-collapse:collapse;width:100%}table.list th{text-align:left;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border);padding:8px 12px;font-size:12px}table.list td{border-bottom:1px solid var(--border);vertical-align:middle;padding:10px 12px}table.list tr:hover td{background:var(--primary-soft)}table.list tr{cursor:pointer}table.list tr.static{cursor:default}table.list tr.static:hover td{background:0 0}.ticket-preview-popover{z-index:1000;background:var(--surface);border:1px solid var(--border);pointer-events:auto;border-radius:10px;width:320px;max-width:calc(100vw - 24px);padding:12px 14px;position:fixed;box-shadow:0 12px 32px #0f172a24}.ticket-preview-comment+.ticket-preview-comment{border-top:1px solid var(--border);margin-top:10px;padding-top:10px}.ticket-preview-comment.internal{background:#fefce8;border:1px dashed #eab308;border-radius:8px;padding:8px 10px}.ticket-preview-meta{flex-wrap:wrap;align-items:center;gap:6px 8px;margin-bottom:4px;font-size:13px;display:flex}.ticket-dates{white-space:nowrap;font-size:13px;line-height:1.45}.ticket-dates-sep{opacity:.45}.filters{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);flex-wrap:wrap;align-items:flex-end;gap:10px;margin-bottom:16px;padding:12px 14px;display:flex}.filters>div{flex:0 auto;min-width:130px}.filters .grow{flex:180px}.group-header{align-items:center;gap:10px;margin:20px 0 8px;font-size:15px;font-weight:700;display:flex}.group-header .count{background:var(--border);color:var(--text-muted);border-radius:999px;padding:1px 9px;font-size:12px}.comment{border-bottom:1px solid var(--border);gap:12px;padding:14px 0;display:flex}.comment:last-child{border-bottom:none}.avatar{background:var(--primary-soft);width:36px;height:36px;color:var(--primary);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:flex}.avatar.agent{color:#6d28d9;background:#ede9fe}.comment.internal{background:#fefce8;border:1px dashed #eab308;border-radius:8px;margin:4px 0;padding:14px}.comment .body{white-space:pre-wrap;margin-top:4px;line-height:1.5}.comment .body-html{white-space:normal;word-break:break-word}.comment .body-html p{margin:0 0 .75em}.comment .body-html p:last-child{margin-bottom:0}.comment .body-html img{max-width:100%;height:auto}.comment .body-html table{border-collapse:collapse;max-width:100%}.comment .body-html a{color:var(--primary)}.comment .meta{color:var(--text-muted);font-size:12px}.timeline-item{color:var(--text-muted);gap:8px;padding:5px 0;font-size:12.5px;display:flex}.timeline-item .dot{color:var(--primary)}.timeline-item .time{margin-left:auto}.detail-grid{grid-template-columns:1fr 300px;align-items:start;gap:20px;display:grid}.side-panel{flex-direction:column;gap:14px;display:flex}.side-panel .card{padding:14px}.field-row{margin-bottom:10px}@media (width<=960px){body.nav-open{overflow:hidden}.sidebar-backdrop{z-index:150;opacity:0;pointer-events:none;cursor:pointer;background:#0f1b3373;transition:opacity .2s;display:block;position:fixed;inset:0}.shell.nav-open .sidebar-backdrop{opacity:1;pointer-events:auto}.sidebar{z-index:200;width:min(var(--sidebar-width), 85vw);height:100dvh;transition:transform .2s;position:fixed;top:0;left:0;transform:translate(-100%)}.shell.nav-open .sidebar{transform:translate(0)}.mobile-bar{background:var(--surface);border-bottom:1px solid var(--border);z-index:100;align-items:center;gap:12px;padding:12px 16px;display:flex;position:sticky;top:0}.nav-toggle{background:var(--surface);border:1px solid var(--border);cursor:pointer;width:40px;height:40px;color:var(--text);border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;padding:0;display:inline-flex}.nav-toggle:hover{background:var(--bg)}.nav-toggle-icon,.nav-toggle-icon:before,.nav-toggle-icon:after{background:currentColor;border-radius:1px;width:18px;height:2px;display:block}.nav-toggle-icon{position:relative}.nav-toggle-icon:before,.nav-toggle-icon:after{content:"";position:absolute;left:0}.nav-toggle-icon:before{top:-6px}.nav-toggle-icon:after{top:6px}.mobile-bar .mobile-bar-logo{flex:1;min-width:0}.main{padding:16px}.detail-grid{grid-template-columns:1fr}.page-head{flex-direction:column;align-items:stretch}.page-head-search{width:100%;max-width:none}.filters>div{flex:calc(50% - 5px);min-width:calc(50% - 5px)}.filters .grow{flex:100%;min-width:100%}.row.wrap>div{flex:100%;min-width:0}.row.wrap>.form-field-wide,.row.wrap>.form-field-narrow,.row.wrap>.form-field{flex:100%}.card:has(>table.list){-webkit-overflow-scrolling:touch;overflow-x:auto!important}table.list{min-width:640px}.timeline-item{flex-wrap:wrap}.timeline-item .time{width:100%;margin-left:0!important}h1{font-size:20px}}@media (width<=480px){.main{padding:12px}.card{padding:14px}.filters>div{flex:100%;min-width:100%}.btn{min-height:40px}.page-head-actions{width:100%}.page-head-actions .btn{flex:auto;justify-content:center}table.list{min-width:520px}table.list th,table.list td{padding:8px 10px}.comment{gap:10px}.attachment-thumb{max-width:100%;height:auto}.auth-wrap{padding:12px}}.auth-wrap{justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.auth-card{width:400px;max-width:100%}.auth-card .logo.brand-logo{justify-content:center;font-size:24px;font-weight:800}.auth-card .logo .brand-logo__mark{width:40px;height:40px}.sidebar .brand.brand-logo{padding:6px 12px 16px}.auth-loading{text-align:center;padding:28px 24px 32px}.auth-loading .spinner{margin:20px auto 0}.auth-loading-msg{margin:16px 0 0;font-size:14px}.auth-tabs{border-bottom:1px solid var(--border);margin-bottom:16px;display:flex}.auth-tabs button{cursor:pointer;color:var(--text-muted);background:0 0;border:none;border-bottom:2px solid #0000;flex:1;padding:10px;font-weight:600}.auth-tabs button.active{color:var(--primary);border-bottom-color:var(--primary)}.auth-divider{color:var(--text-muted);align-items:center;gap:12px;margin:16px 0;font-size:12px;display:flex}.auth-divider:before,.auth-divider:after{content:"";background:var(--border);flex:1;height:1px}.google-signin-wrap{justify-content:center;min-height:40px;margin-top:4px;display:flex}.auth-methods .google-signin-wrap{margin-top:0}.auth-link{cursor:pointer;color:var(--primary);background:0 0;border:none;padding:0;font-family:inherit;font-size:12px}.auth-link:hover{text-decoration:underline}.auth-link:disabled{opacity:.5;cursor:not-allowed;text-decoration:none}.auth-actions{justify-content:center;gap:12px;margin-top:10px;display:flex}.auth-methods{flex-direction:column;align-items:center;gap:10px;display:flex}.auth-methods>*{width:100%}.auth-foot{border-top:1px solid var(--border);text-align:center;color:var(--text-muted);margin:16px 0 0;padding-top:14px;font-size:13px}.alert{border-radius:8px;margin:10px 0;padding:10px 14px;font-size:13px}.alert.error{color:#991b1b;background:#fee2e2}.alert.info{background:var(--primary-soft);color:#1e40af}.alert.success{color:#166534;background:#dcfce7}.chip-row{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.chip{background:var(--bg);border:1px solid var(--border);border-radius:999px;align-items:center;gap:6px;padding:2px 10px;font-size:12.5px;display:inline-flex}.chip button{cursor:pointer;color:var(--text-muted);background:0 0;border:none;padding:0;font-size:14px;line-height:1}.chip button:hover{color:var(--danger)}.spinner{border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;width:22px;height:22px;margin:30px auto;animation:.7s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.empty{text-align:center;color:var(--text-muted);padding:40px 0}.attachment-thumb{border:1px solid var(--border);cursor:pointer;border-radius:8px;max-width:220px;max-height:160px;display:block}.row{align-items:center;gap:10px;display:flex}.row.wrap{flex-wrap:wrap}.mt{margin-top:12px}.mb{margin-bottom:12px}
